Shipping and delivery
Our plants are alive: to keep their journey as short as possible, all the orders of the week are prepared together and shipped on Monday. They arrive before the end of the week, without spending the weekend in a truck or a warehouse.
Our shipping week
| Monday to Sunday (until 4 pm) | You order: orders are recorded throughout the week. |
| ↓ Sunday | Packing of all the parcels of the week. |
| ↓ Monday | Shipping of all orders. |
| ↓ Usually Wednesday | Delivery most often on Wednesday, in France and in the European Union (sometimes one day later). With an express service, 24 h delivery is possible. |
Examples: an order placed on Sunday before 4 pm leaves the very next day, Monday; an order placed on Monday leaves the following Monday. For payment by bank transfer, the order is shipped on the Monday after the payment is received.
What can delay shipping
- At your request: when ordering, at the Delivery step, you can choose another Monday or send us a special request (another day, on-site pickup…), which we confirm with you.
- A public holiday during the week: the shipping day may be brought forward or postponed.
- A heavy workload on our side: shipping may be moved to another day of the week or to the following Monday; you will be notified by e-mail.
- Extreme temperatures along the route, between our nursery and your home:
| Below 4 °C | Shipping postponed |
| 4 to 35 °C | Shipped on Monday (insulation and 48 h heat pack in winter) |
| Above 35 °C | Shipping postponed |
If shipping is postponed, we let you know and agree on a new date with you.
Packaging and seasons
Boxes are suited to your plants and to the season. In winter, we insulate the parcel with polystyrene and add a 48 h heat pack so that your plants travel safely despite the cold.
Plants are shipped bare-root, without pot or substrate, to avoid damage during transport. Get ready for their arrival: receipt and acclimatisation and substrate and growing conditions.
Transport and tracking
Parcels are sent with La Poste or UPS, with a tracking number, and delivered without signature. Shipped on Monday, they are most often delivered on Wednesday in France and in the European Union, rarely one day later; express services allow 24 h delivery. Whatever delivery method you choose, you receive a link to track your parcel online.
Shipping costs
- Free shipping in France for orders from €100.
- Costs include preparation and packaging (fixed amount) and transport (depending on the parcel weight and destination).
- To know the exact amount: create your account with your delivery address and add your plants to the cart; the cost of each delivery method is shown before payment.
- Please group your purchases in a single order. Forgot a plant? If the first order has not left yet, contact us: we send you a code so you don't pay shipping twice, or we refund the second shipping costs with a credit. Additions to an order are possible until 4 pm on the Sunday before it ships: after that time, parcels are being packed or already closed.
Gifts
Every order comes with a free gift, usually an Elfika hybrid or another plant from our nursery. A second gift is added for orders over €200 after discount (i.e. €250 before discount). No need to place several orders: all orders shipped on the same Monday count as one.
A problem on arrival?
Contact us on the day of delivery with photos of the plant in its packaging and out of it. If the problem is confirmed, we find a solution: replacement or credit.
Returns
The 14-day right of withdrawal for online purchases does not apply to live plants, which are perishable goods.
In short
Order whenever you like: parcels are packed on Sunday, shipped on Monday and most often delivered on Wednesday, in France and across Europe. Plants travel bare-root and well protected; shipping is postponed in extreme cold or heat. Get ready for their arrival and contact us the same day if there is a problem.